FAQ

Tracksy planners and templates

What is Tracksy?

Tracksy makes ready-to-use Google Sheets templates and planners for everyday money and life admin. Our first tool is the Household Money Planner, a Google Sheets budget planner with a free and a Premium edition.

Do I need Excel or special software?

No. Tracksy tools run in Google Sheets, which is free with a Google account. They work in the Google Sheets app on phones and tablets and in any web browser.

How do I get my planner after checkout?

You can download a PDF straight after checkout, and it's emailed to you too. The PDF has a "Make my copy" button that puts your own copy of the planner in your Google Drive.

Is the free budget planner really free?

Yes. The free Household Money Planner includes a dashboard, a monthly budget, 300 transaction rows with automatic categories and bill tracking. Checkout is $0 and no card is needed.

What does Premium add?

All 18 tabs: 2,000 transaction rows, bank import, savings goals, a yearly costs fund, debt payoff (snowball or avalanche), couple split, kids costs, a year view, net worth, side income, tax time, a Money Health Score and 9 colour themes including dark mode.

Does it connect to my bank?

No. There's no bank login or syncing. You type your transactions or paste them from your bank's export, and everything stays in your own Google account.

Is it a subscription?

No. Every Tracksy tool is a one-time purchase and your copy is yours to keep.

Can I use it outside Australia?

Yes. The planner has presets for 16 countries (currency, tax year and local shop names) plus an "Other" option.

Can my partner use it with me?

Yes. Share your copy in Google Sheets like any other sheet. Premium's Couple tab splits shared costs and shows who owes whom.

Is this financial advice?

No. Tracksy tools help you record and organise your own numbers. They are not financial or tax advice.

The "Make my copy" button doesn't work. What now?

Make sure you're signed in to a Google account, or paste the link from the PDF into your browser. Still stuck? Email goodmatesupply@gmail.com with your order number.

SmoothMate Pro

How does the SmoothMate Pro work?

The SmoothMate Pro uses a spinning roller head to gently buff away dead, hard skin from your feet. It only removes dead skin — it won't cut or hurt living skin. Think of it like a powered nail file, but for your feet.

Does it hurt?

Not at all. It feels like a gentle vibration. The roller heads are designed to remove only callused, dead skin painlessly.

How often should I use it?

For tough calluses, use it every few days until smooth. After that, once a week is enough for maintenance.

Can I use it on wet feet?

Yes! The SmoothMate Pro is IPX6 waterproof. Use it in the shower, after a bath, or on dry feet — both work great.

How long does the battery last?

A full 2-hour USB-C charge gives you 6+ sessions. Most people charge it once a fortnight.

Where do you ship?

Australia-wide. Orders ship from our Australian warehouse within 1-2 business days and arrive in 3-7 business days depending on your location.

How much is shipping?

Free on orders over $50. The SmoothMate Pro is $49.95, so add any small item to get free shipping, or shipping costs are shown at checkout.

What if I don't like it?

We offer a 30-day money-back guarantee. If you're not happy, email goodmatesupply@gmail.com and we'll arrange a full refund. No questions asked.

What's your warranty?

12-month warranty on all products. If it breaks, we replace it.

Can I track my order?

Yes. You'll get a tracking link by email once your order ships.

How do I contact you?

Email goodmatesupply@gmail.com. We reply within 24 hours.