Refund policy

Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty, damaged or incorrect items
If your item is faulty, damaged in transit or not as described, email goodmatesupply@gmail.com with your order number and photos or a short video of the issue. We’ll arrange a repair, replacement or refund, and we cover the cost of returning faulty items.

Change of mind
We don’t offer refunds for change of mind. Please check sizes and specifications before ordering, and contact us if you have any questions.

How refunds are paid
Approved refunds go back to your original payment method. Your bank may take a few business days to process them.