Digital products (Tracksy planners and templates)
Because you get instant access to a digital file, we don't offer change-of-mind refunds once your planner has been delivered. If something isn't right, we'll fix it:
- The copy link doesn't work, or the planner doesn't work as described: email us and we'll fix it or refund you.
- You bought the same item twice by mistake: we'll refund the duplicate.
Email goodmatesupply@gmail.com within 30 days of purchase with your order number. Your rights under the Australian Consumer Law always apply.
Physical products
The Good Mate Guarantee — 30-Day Money-Back
We want you to love your purchase. If for any reason you're not satisfied, you can return your product within 30 days for a full refund — no questions asked. Simply email us at goodmatesupply@gmail.com with your order number.
12-Month Warranty
All our products come with a 12-month warranty. If your product develops a fault within 12 months of purchase, we'll replace it free of charge.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
How to return an item
Email goodmatesupply@gmail.com with your order number and reason for return. We'll send you return instructions within 24 hours. For faulty or damaged items, we cover the cost of return shipping.
How refunds are paid
Approved refunds go back to your original payment method. Your bank may take a few business days to process them.