Digital products (Tracksy planners and templates)
Delivery is instant. Straight after checkout you can download your PDF from the order page, and we email it to you as well. The PDF has a "Make my copy" button that puts the planner in your own Google account. Nothing is posted and there's no shipping cost.
Can't find the email? Check your spam folder, or email goodmatesupply@gmail.com with your order number and we'll resend it.
Physical products
Where we ship
We ship to addresses across Australia. We don't currently ship internationally.
Shipping from Australia
All orders ship from our Australian warehouse — no waiting weeks for overseas delivery. Orders are dispatched within 1-2 business days of payment.
Delivery times
Most orders arrive within 3-7 business days. Metro areas are usually fastest; regional and remote areas can take a little longer.
Free shipping
Free shipping on orders over $50 AUD.
Tracking
You'll receive a tracking link by email once your order has been dispatched.
Problems with delivery
If your order hasn't arrived within the expected time, or arrives damaged, email goodmatesupply@gmail.com with your order number and we'll sort it out within 24 hours.